Details for ContactUS Communications is hiring Customer Services Represenatives

Customer Service Representatives handle inbound calls for retail clients. Representatives are required to maintain positive and professional interactions at all times. Tasks include placing orders and handling service inquiries. Team members should be able to positively accept coaching in accordance with departmental goals and objectives.
 
NO OUTBOUND CALLING
NO SALES
NO COLLECTIONS OR BILLING CALLS

 

Essential Duties:
  • Handle incoming calls, emails, letters, and/or chat from customers
  • Input information into customer relationship management systems
  • Look up product information to provide answers
  • Explain products in a clear and professional manner
  • Obtain all relevant information to assess validity of complaints
  • Quickly assess customer needs and proactively provide solutions
  • Consistently use sale approach and techniques based on product
  • Refer unresolved customer grievances to designated departments
  • Other duties as assigned.                    
Qualifications:
  • Comfortable using PC platforms, Microsoft Windows and Office
  • Ability to type 25 wpm or greater
  • Excellent verbal and written communication skills
  • Attention to detail
  • Flexible team player with ability to execute duties efficiently
  • Reliable and conscientious
  • Good organizational skills and work habits
  • Able to take constructive feedback designed to improve your skills
  • Ability to work a flexible schedule to meet the needs of the business
  • Ability to be flexible and quickly adapt to changing business needs

TO APPLY: https://www.contactusinc.com/careers/

  • Application Url
    More Info
  • Education Level
    High School
  • Employee Type
    Full Time
  • Employer
    ContactUS Communications
  • Listing Type
    Found

939 Coshocton Ave, Mount Vernon, OH 43050