Call center ContactUS Communications

The ContactUS call center is located at 939 Coshocton Ave.

MOUNT VERNON -- ContactUS Communications, 939 Coshocton Ave., announced that it will expand its Mount Vernon, Ohio employee base, with the addition of one new client and expansion of two existing clients.

The move is expected to create over 200 full- and part-time jobs in the Mount Vernon area, according to a press release issued Tuesday night from the corporate office in Columbus.

“Our clients have always seen Mount Vernon/Knox County as a great place for customer service employees. They recognize the area’s diversity, talent and education,” said ContactUS CEO & President, Trevor Friesen. “Mount Vernon offers a unique growth opportunity for companies like ContactUS as we continue to expand our work-at-home program.

"We are excited to welcome new employees to our team.”

To support the expansion of this new client, a financial services company, ContactUS employees said it will provide a high-level of excellent customer service to customers inquiring about banking products and related online services. Interested applicants should possess basic computer skills, great typing speed and have customer-oriented career experience.

“All new hires in Mount Vernon must be able to train onsite for a minimum of five weeks before they are able to work from home,” said Jim Phillips, VP HR/Talent Acquisition.

ContactUS Communications bills itself as a leader in outsourced customer experience management. The company is hiring for a variety of positions with pay starting at $12 up to $19 an hour, depending upon past experience and the position an applicant was hired for.

“We have already experienced an influx of applicants for these new positions,” Phillips said. “Interested candidates can apply online and will then complete a skill set assessment, typing test and interviews.

"Applicants can secure a new career that will afford them the opportunity to learn and develop skills in an organization with exciting career advancement prospects.”

Training has already begun, and additional training classes are scheduled through the end of September. The company said it's excited to be back onsite in Mount Vernon.

ContactUS operates in 12 states with a mix of onsite and work at home positions. Contact center positions available at the Mount Vernon facility include CSRs, trainers and leadership positions. Those interested in applying for a job may do so at:

ContactUS is an Equal Opportunity Employer. ContactUS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

About ContactUS Communications ContactUS Communications is a BPO contact center services organization dedicated to innovation and value. We have a special expertise in guiding our clients through the digital transformation of the service experience, whether it’s a move to outsource live agent support for the first time, or a change from on-premise technologies to cloud-based CCaaS solutions, or the introduction of new channels for support involving people and/or AI. ContactUS is a guide and mentor to its clients as they optimize their customer experience.

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